Description
Commercial management is the process by which the requirements of the client are delivered and aligned with the resources and capabilities of the provider, within the terms of a commercial agreement.
Service delivery management is the process of ensuring the requirements of the client‘s commercial contract have been delivered, in terms of the fundamentals of meeting time, cost and quality expectations. This book explains these two key complementary roles within the organisation, and how both deliver value to the customer, consumer and the client.
This book offers a practical guide to both commercial and service delivery managers, from the need to understand client requirements, through the management of the relationship with the client and successful contract close out.
Whether operating in public or private sector, business teams must be commercially aware. They must understand and pay attention to this critical link between commercial management and service delivery is determinant of their success.
